Wholesale enquiries welcome • Handcrafted in NSW, Australia
Vicki's Precious Petals
Vicki's Precious Petals

Privacy Policy

Last Updated: December 19, 2025

1. Introduction Vicki’s Precious Petals (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect We collect information that helps us serve you and deliver your orders. This includes:

  • Customer Information: When you make a purchase, we collect your name, billing address, email address, phone number, and payment details.
  • Recipient Information: If you are sending flowers to someone else, we collect the recipient’s name, delivery address, and phone number. By providing this information, you confirm that you have obtained the recipient’s consent to share their details with us for the purpose of delivery.
  • Device Information: When you visit our site, we automatically collect information about your web browser, IP address, time zone, and some of the cookies installed on your device to help our website function correctly.

3. How We Use Your Information We use the information we collect to:

  • Process and fulfill your order (including sending order confirmations and invoices).
  • Communicate with you regarding your order or inquiries.
  • Screen our orders for potential risk or fraud.
  • Comply with legal obligations (such as tax and accounting laws).

4. Sharing Your Information We do not sell your personal data. However, we share your information with trusted third parties to help us run our business:

  • WooCommerce: We use WooCommerce to power our online store.
  • Payment Processors: Your payment details are processed securely by our payment gateway providers (e.g., Stripe, PayPal). We do not store your full credit card details.
  • Delivery Partners: We share the recipient’s name, address, and phone number with our couriers or delivery drivers to ensure your flowers arrive safely.

5. Data Retention We will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal requirements to keep records for tax purposes (generally 7 years).

6. Cookies Our website uses “cookies” to improve your experience. These are small data files placed on your device. We use cookies to remember your cart items and understand how customers use our site. You can disable cookies in your browser settings, but this may affect your ability to checkout.

7. Your Rights You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Vicki’s Precious Petals Address: 83 Queen St, Muswellbrook, NSW 2333

Email: vic_gp@bigpond.net.au